The important stuff
At Field and Fireside, we want to give you the most enjoyable shopping experience possible, and we hope you'll keep coming back time and time again. That’s why we believe that our store policies should be fair, clear and transparent. Below you’ll find a list of all our policies. If you can’t find the information you’re looking for - please don’t hesitate to contact us today!
Delivery, returns & refunds
We hope that you’re happy with any product purchased from us but if you do wish to return an item to us please print & complete the returns form below.
When you receive your delivery please check everything is in the package you ordered. Please advise us within 24 hours of receiving your order if there is anything missing or damaged.
If you order the wrong item and want an exchange, please contact us and we'll do our best to help.
When returning an item it is advised to obtain proof of postage or send by a signed for service where possible.
We aim to process returns within 72 hours of receipt of the goods.
We regret that we do not accept responsibility for items that have become defective through misuse or abuse.
It is the buyers responsibility for return postage.
We will refund in full or replace items like for like, however if the goods are not received in a re-saleable condition we reserve the right to deduct an amount from the refund for any resulting loss in value.
For exchanges / credit notes, items must be returned within 30 days from the date you received your order.
For refunds, items must be returned within 14 days from the date you received your order.
Please note that due to hygiene and safety reasons whistles cannot be refunded.
Our local/eco ethos
We aim to limit our impact on our environment wherever we can. We have selected packaging that is biodegradable, recyclable or compostable. It may cost us a bit more, but we think it's the right thing to do.
Our parcel boxes (including the tape) and eco-envelopes are biodegradable or recyclable . Our ‘plastic’ mailing bags and packaging chips are compostable. Even our business cards are made from recycled cotton t-shirts and are also biodegradable.
Sourcing locally where possible limits transport impacts, and also supports the amazing businesses we have here in the UK.
Terms and conditions
This website is owned and operated by Field and Fireside. These Terms provide the terms and conditions under which you may use our website and the services offered by us. This website offers pet gundog and home products, and useful information relating to these products. By accessing or using the website, you confirm that you have read, understood, and agree to be bound by these Terms.
In order to use our website and/or receive our services, you must be at least 18 years of age, or of the local legal age of majority in your country of residence, and possess the legal authority, right and freedom to enter into these Terms as a binding agreement. You are not allowed to use this website and/or receive services if doing so is prohibited in your country or under any law or regulation applicable to you.
When buying an item, you agree that: (i) you are responsible for reading the full item listing before making a commitment to buy it: (ii) you enter into a legally binding contract to purchase an item when you commit to buy an item and you complete the check-out payment process.
The prices we charge for using our services / for our products are listed on the website. We reserve the right to change our prices for products displayed at any time, and to correct pricing errors that may inadvertently occur.
Retention of right to change offering
We may, without prior notice, change the services; stop providing the services or any features of the services we offer; or create limits for the services. We may permanently or temporarily terminate or suspend access to the services without notice and liability for any reason, or for no reason.
Retention of the right to change products and/or services
We may need to, without prior notice, change our services; stop providing the services or any features of the services we offer; or create limits for the services. We may permanently or temporarily terminate or suspend access to the services without notice and liability for any reason.
Ownership of intellectual property, copyrights and logos
The Service and all connected materials, including, without limitation, software, images, text, graphics, logos, patents, trademarks, service marks, copyrights, photographs, audio, videos, music and all Intellectual Property Rights related to it, are the exclusive property of Field and Fireside. Nothing in these Terms shall be deemed to create a license in or under any such Intellectual Property Rights, and you agree not to sell, license, rent, modify, distribute, copy, reproduce, transmit, publicly display, publicly perform, publish, adapt, edit or create derivative works thereof.
Right to suspend or cancel user account
We may permanently or temporarily terminate or suspend your access to the service without notice and liability for any reason, including if in our sole determination you violate any provision of these Terms or any applicable law or regulations. You may discontinue use and request to cancel your account and/or any services at any time.
You agree to indemnify and hold Field and Fireside harmless from any demands, loss, liability, claims or expenses (including attorneys’ fees), made against them by any third party due to, or arising out of, or in connection with your use of the website or any of the services offered on the website.
Limitation of liability
To the maximum extent permitted by applicable law, in no event shall Field and Fireside, be liable for any indirect, punitive, incidental, special, consequential or exemplary damages, including without limitation, damages for loss of profits, goodwill, use, data or other intangible losses, arising out of or relating to the use of, or inability to use, the service.
To the maximum extent permitted by applicable law, Field and Fireside assumes no liability or responsibility for any (i) errors, mistakes, or inaccuracies of content; (ii) personal injury or property damage, of any nature whatsoever, resulting from your access to or use of our service; and (iii) any unauthorised access to or use of our secure servers and/or any and all personal information stored therein.
Right to change and modify terms
We reserve the right to modify these terms from time to time at our sole discretion. Therefore, you should review this page periodically. When we change the Terms in a material manner, we will notify you that material changes have been made to the Terms. Your continued use of the Website or our service after any such change constitutes your acceptance of the new Terms. If you do not agree to any of these terms or any future version of the Terms, do not use or access (or continue to access) the website or the service.
Promotional emails and content
You agree to receive from time to time promotional messages and materials from us, by mail, email or any other contact form you may provide us with (including your phone number for calls or text messages). If you don't want to receive such promotional materials or notices – please just notify us at any time.
Preference of law and dispute resolution
These Terms, the rights and remedies provided hereunder, and any and all claims and disputes related hereto and/or to the services, shall be governed by, construed under and enforced in all respects solely and exclusively in accordance with the internal substantive laws of the United Kingdom, without respect to its conflict of laws principles. Any and all such claims and disputes shall be brought in, and you hereby consent to them being decided exclusively by a court of competent jurisdiction located in the United Kingdom. The application of the United Nations Convention of Contracts for the International Sale of Goods is hereby expressly excluded.